Delivery

All jewelry is handmade to order in our Los Angeles studio. Please allow 2–3 weeks for delivery. If you need your order by a certain date, please contact the studio for accommodations: info@joanofcalifornia.com

Shipping

All orders ship Monday—Friday. Domestic orders will ship via UPS and International orders will ship via USPS Priority Mail. Upon shipping, you will receive a tracking number and confirmation outlining the details of your order. If you have any questions about your order, please contact the studio: orders@joanofcalifornia.com

Returns

We gladly accept returns or exchanges within 10 days of purchase. All jewelry must be undamaged and returned with original packaging. All shipping fees are non-refundable. Please contact the studio for making arrangements for your return: info@joanofcalifornia.com

Repairs

We offer repairs or adjustments for all of our jewelry. Please contact the studio for making arrangements: info@joanofcalifornia.com


Jewelry Care

Wear it well, wear it often. Caring for your sterling silver jewelry is simple:

  1. Jewelry contact with your skin, hair, and clothing will keep it bright and help prevent tarnishing.
  2. Last on: always place jewelry on after using any skin or hair products.
  3. Over time, sterling silver will naturally develop a tarnish as exposed to the air and elements. To brighten and clean, gently wash jewelry with a soft brush, warm water and a mild soap. Dry with a clean, soft cloth.
  4. Avoid wearing jewelry in a hot tub, mineral spring, swimming pool, or any other chemically–treated water.
  5. When you are not wearing your jewelry, please protect it with the enclosed pouch and anti-tarnish strip.


Privacy Policy

Personally-identifiable information (such as your name, address, e-mail address, or phone number) will not be collected unless given by you voluntarily and knowingly, such as by placing an order. In the case that you do submit personally-identifiable information to us, it may be stored by Shop Joan, LLC and may be used by us to contact you. Your personally-identifiable information will not be sold, rented or disclosed to any third party for use in marketing or solicitation.


Terms & Conditions

In browsing joanofcalifornia.com on any device, you are agreeing to the terms and conditions that are displayed on this page. Please review these terms and conditions, as your access to joanofcalifornia.com constitutes your agreement to follow and abide by these terms. If you choose to deny these terms and conditions, please do not access joanofcalifornia.com. Shop Joan, LLC reserves the rights to update and change the terms and conditions at any time. By visiting joanofcalifornia.com you accept the terms and conditions as specified on this page after any modifications to these terms. Please continue to review the terms and conditions after each visit.

All content within joanofcalifornia.com is the sole property of Shop Joan, LLC. All images, graphics, and copy are protected by international copyright and intellectual property laws. You may not copy, transfer, reproduce, retransmit, or modify the any portion of this site without the express written permission of Shop Joan, LLC.

You agree to indemnify, defend and hold Shop Joan, LLC harmless from and against all losses, claims, damages, expenses and costs, including attorneys’ fees resulting from any violation of these terms and conditions related to your account by you or any other person accessing the site using your account. If you would like to remove your information from our database, change your information, or opt out of receiving communication, you may contact us by email: info@joanofcalifornia.com


Contact

info@joanofcalifornia.com

Available Mon–Fri

Newsletter